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Computer Co-op Troubleshooting FAQ | Jackson, MS

Troubleshooting FAQ

Our general troubleshooting FAQ could help you solve your problem before calling tech support:

Q. My computer will not turn on. What's going on?

A. Check your power cables to the computer ,the monitor and your surge protector. If they are plugged in, check your surge protector to see if it's turned on. If it is on, turn it off, wait about 2 minutes then turn it back on. Press the power button on your computer again to see if comes on. If not, then there could be a problem with your power supply or a cable is disconnected inside the computer. Call tech support.

Q. My computer turns on but only shows a black screen. What's wrong?

A. The first thing to check is your monitor. Make sure it is on (it should have a green or amber light). If so, turn your computer off completely, wait about 2 minutes then turn it back on. If it still shows no picture, check the brightness and contrast levels on the front of the monitor. If this doesn't help, you should call tech support.

Q. My computer will not boot up. It gives one of the following error messages:

  • Non-system disk or disk not bootable
  • Missing Operating System

A. This could mean several things. First, check to see if there is a diskette in the diskette drive. If so, remove the diskette and press enter. If there is no diskette then you should probably call tech support as solving this problem requires steps that we don't recommend most users performing. Basically, if there is no diskette in the diskette drive then the computer is not recognizing the hard drive properly or the hard drive is dead.

We will be adding items to this FAQ in the future, so check back.